Privacy Policy

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Privacy Policy
Last Updated: 30/11/2024

At Upgrace Skin & Body, protecting your privacy is our priority. This Privacy Policy outlines how we comply with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and, where applicable, the Information Privacy Act 2009 (QLD) to manage your personal information responsibly.

Personal information is any information or opinion about an identified individual or an individual who is reasonably identifiable. This may include your name, contact details, medical information, and other data relevant to the services we provide.

We collect and hold the following types of personal information:

a. Personal Details:

• Name, address, email, and phone number.
• Date of birth and gender.

b. Medical and Health Information:

• Medical history and current conditions.
• Treatment records and consultation notes.

c. Payment and Financial Information:

• Billing information, including Medicare or private health insurance details (if applicable).

d. Website Usage Information:

• Data collected via cookies, such as IP addresses and browsing behaviour.

We collect personal information in several ways:

• When you provide it directly (e.g., booking appointments, completing forms).
• During consultations or treatments.
• Through our website (e.g., when you make inquiries or use online forms).
• From third parties with your consent, such as your GP or other healthcare providers.

We collect your personal information to:

• Provide medical consultations, treatments, and follow-up care.
• Process payments and manage accounts.
• Maintain accurate clinical records for regulatory and medical purposes.
• Contact you with appointment reminders, updates, or relevant information.
• Improve our services and website functionality.

If we collect sensitive information, such as health data, it will only be used for purposes directly related to your care and with your consent unless otherwise permitted by law.

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, or disclosure. These measures include:

• Secure electronic medical record systems.
• Encryption and secure access protocols for digital data.
• Staff training on privacy obligations.

If we no longer require your personal information, we will securely destroy or de-identify it in accordance with our legal obligations.

We do not sell your personal information. We may disclose it:

• To other healthcare providers (e.g., specialists or GPs) involved in your care.
• To third-party service providers who assist us with administrative functions (e.g., IT support, billing).
• As required by law (e.g., to Medicare, private health insurers, or under subpoena).

If we need to disclose your information to an overseas entity, we will take reasonable steps to ensure that they comply with Australian privacy standards.

You have the right to:

• Access Your Information: Request access to personal information we hold about you.
• Correct Your Information: Request corrections if your personal information is inaccurate or incomplete.
• Complain About a Breach: Lodge a complaint if you believe we have breached the APPs or other relevant legislation.

To exercise these rights, please contact us (see Section 10 below).

We use cookies to enhance your browsing experience. These cookies may track your website usage and preferences but do not identify you personally. You can disable cookies through your browser settings.

We may update this policy to reflect changes in our practices or legal requirements. Updates will be posted on our website with the revised effective date.

If you have any questions, concerns, or complaints about this Privacy Policy or our handling of your personal information, please contact us:

Upgrace Skin & Body
Address: Level 1, 6/13 Grice Ave, Paradise Point, QLD, 4216
Phone: 0422 226 186
Email: jenny@easeandelevate.com.au

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) or the Office of the Information Commissioner Queensland (OICQ) for further assistance.